IT Support2018-01-23T11:13:23+00:00

Our expert IT support team will deal with every IT aspect of your business. Including but not limited to consultancy, infrastructure design, sourcing and installation.

We will ensure that you have the support needed for your businesses IT systems to run flawlessly. A consultation will be carried out to determine what your current and future needs are likely to be, to guarantee that as your business grows and expands our IT support will scale optimally.

Our IT support personnel will solve all problems, whether it’s an application or hardware not working as expected, IP telephone or printer issues, IT gadgets and much more.

We will deal with communicating with your hardware/software manufacturers to deliver solutions for product specific problems.

Remote IT Support

Most IT support queries can be solved through remote access. This is where one of our experienced IT support engineers connects to your computer from our offices, seeing the same screen you see they proceed to solve your query. We will always send an IT Engineer if the query needs to be solved in person.

IT Services tailored to your business

  • New customers frequently see both performance improvements and lower IT costs. That’s because every new IT support contract
  • comes complete with business-focused recommendations for better and more cost-effective use of IT and is priced to match
  • the individual customer’s needs. We take care of all the set-up arrangements, so moving your support to us is straightforward and hassle-free.

As a support contract customer, you get access to strategic advice as well as practical input. We hold regular meetings to review processes and make sure IT approaches are aligned with business needs. We also explore where your business is heading and how IT could help, so you can plan knowing you’re using IT to its full potential as you work to meet business goals.

We watch over your network 24/7 and provide a proactive maintenance schedule, keeping systems safe and running at their best. We do most work remotely, often spotting and fixing potential problems before customers know there’s anything wrong. When you do need urgent help, you get it. We don’t impose SLA waiting times. Tell us it’s important, and we’ll believe you.

We’ll get to know you, and you’ll get to know us. We don’t slot customers into standard packages, but treat each as equally important. You get a named engineer as your key contact, plus the support of the wider team. We work as if we’re your own IT department: whenever you have a question or a problem, you can speak directly to someone who knows your network and will respond promptly.

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A sample testimonial goes along way, thank you for your attention…

Howard Sheldon, OzCloud