Market leading business telephone systems, installed by expert engineers with unrivalled experience in office telecoms. That’s what you receive when you turn to Spitfire for your business telephone system.

We’ve been installing office phone systems for over 25 years and continue to lead the field today with a great depth of experience in our engineering teams.

Whether you are looking for an on premise solution or the latest hosted system in the cloud we will find the perfect fit for your requirements.

Key features

ACD/PBX

• Ideal for setting up a virtual, multimedia contact centre, running multiple sites or homeworkers

Multi-channel

• With 30% (and growing) of all customer interactions done via telephone, managing multiple channels is critical for contact centres. A hosted contact centre makes it simple with support for email, SMS, and chat

IVR (Interactive Voice Response)

• Ideal for improving caller experience, time to answer, routing and call times

Advanced outbound features

• Advanced predictive and preview dialler that includes lead management tools, campaign and script editor capabilities, voice recording, screen pop and agent whisper

Advanced inbound features

• Sophisticated IVR, skills based routing, script builder, smart queue-buster features, automated call-back, real-time wallboards, rapid scalability, screen popping and voice recording

Reporting

• Multi-device real-time, scheduled and historical reporting, standard and customisable reports delivered in real time to wall boards or devices